We’ve all felt it: the growing frustration with declining customer service.
Whether it’s returning an item on Amazon, finding a new medical professional, or navigating the complexities of getting on the phone with your bank, we often find ourselves grappling with less-than-stellar support.
And we’re not alone—according to a recent NPR survey, customer satisfaction with service in the U.S. is at its lowest in nearly two decades. The report highlights a broad range of frustrations, from long wait times to difficulty reaching a live person. This decline in service quality can cause anxiety and wasted time.
But what if this challenge could be transformed into an opportunity?
For financial organizations, this shift presents a chance to stand out from the FIERCE competition by reimagining their service offerings.
Many firms confidently state and use as their branding that they can manage ALL financial needs and treat clients like family. And indeed, they CAN—but given that the average advisor works with nearly 100 families, there's a limit to how much they can extend themselves to meet every client's needs fully.
So the client, especially if he/she is not in the UHNW category to have their own personal assistant, may be left on their own to call Netflix for a duplicate charge, figure out how to find a real estate agent in Portugal where they want to buy another house, or find out the best credit cards for airline points.
And this is where enhanced concierge services, particularly the Select Advisors Concierge Program, can make a significant difference and truly provide “PEACE OF MIND” as the word states to their clients. Talk about taking customer service to new, elevated levels!
Traditionally, concierge services have been synonymous with VIP travel arrangements and exclusive access. But in today’s world, the role of concierge can—and should—extend far beyond these boundaries. Imagine if your firm could provide comprehensive support similar to what a family office offers, but without the need for extensive administrative resources on your end.
How can Concierge Services help you business?
In an age when financial advisors are constantly having to defend their fees against pure money management, Concierge Services can truly enhance your value
Concierge Services can help your new business development, as it can be a great selling point to your prospective clients
Concierge Services can introduce you to new service providers you didn’t previously have a relationship with, as Select Advisors will introduce your firm to the best of the best in the filters your client is looking for (ie. the best lawyer, CPA, etc.)
Here’s how you can elevate your client service by integrating a broader range of concierge services:
First, comprehensive due diligence. Imagine a client looking to relocate from California to New York. They need to find the best colleges or private schools for their children. Instead of leaving them to navigate this process alone, a well-rounded concierge service would handle all the due diligence. This includes making calls, researching options, and setting up meetings with top professionals in various industries. By managing these tasks, you provide your clients with peace of mind and confidence in their decisions.
Second, enhanced privacy management. In an age where personal information is increasingly vulnerable, privacy management is more critical than ever. Concierge services can help by removing private or defamatory information from the internet. This added layer of security ensures your clients' personal details remain confidential and reduces the risk of online exposure.
Third, streamlined administrative support. Financial advisors often lack the capacity to handle administrative tasks that fall outside their primary expertise. By integrating concierge services, you can offer support with tasks such as bill payments, organizing meetings, and managing schedules. This not only relieves your clients of these burdens but also allows you to focus on providing high-level financial guidance.
Fourth, personalized assistance. Concierge services should be tailored to meet individual client needs. Whether it’s finding the best legal representation, sourcing top therapists, or arranging specialized medical care, offering personalized support demonstrates a commitment to addressing your clients' unique requirements.
This hands-on approach can greatly enhance their overall experience with your firm.
Thinking about hiring someone inhouse to focus on this? A single hire may lack the specialized knowledge or the breadth of industry contacts to handle every request efficiently. Additionally, they would have limited capacity and could only focus on a few tasks at a time.
In contrast, Select Advisors brings a team of experts who can provide a wide range of services, from due diligence and privacy management to sourcing top professionals across various industries.
More importantly, the infrastructure and support network that comes with a specialized firm like ours is nearly impossible to replicate with one or two hires. You get access to a breadth of expertise, established relationships, and the ability to scale up quickly based on your client’s needs—all without the overhead costs of hiring and training multiple employees.
By expanding your service offerings to include comprehensive concierge support, you not only address the declining standard of customer service in various sectors but also set your firm apart as a leader in client care. This approach not only aligns with the evolving needs of high-net-worth individuals but also positions your firm as a trusted partner in navigating both financial and personal aspects of their lives.
Looking to add Concierge Services to your wealth management business? Contact Us Today!
Select Advisors offers expert marketing services for law and accounting firms, including social media strategies, branding, website design, and compliance-focused campaigns. We specialize in client relationship management, executive coaching, and lead generation to help firms build trust, attract clients, and maintain a strong digital presence.
Select Advisors offers personalized concierge services designed for wealth managers and their clients. From bill pay and privacy management to sourcing top professionals, our concierge solutions provide comprehensive support to meet the unique needs of high-net-worth individuals. We help streamline processes, giving wealth managers peace of mind to focus on their relationship development.
Customer service satisfaction is at a two-decade low, creating an opportunity for financial firms to stand out by enhancing client support. Firms can elevate their offerings by outsourcing to specialized services like Select Advisors. By providing concierge solutions such as due diligence, privacy management, and administrative services, you can stand out from the competition, provide more value for the fees you are charging, and truly be that "one stop shop" for your clients.
Do you feel your firm's client experience is good but not great? Boost your efficiency and client satisfaction with our "High-Touch Service Blueprint," a comprehensive, step-by-step checklist designed for financial advisors, CPAs, and law firms. This blueprint will help you streamline operations, eliminate chaos, and elevate client experience by tackling key service inefficiencies like lengthy meetings, communication breakdowns, and unclear processes. Optimize your team’s performance with proactive strategies that reduce hiring needs while maintaining top-tier service. Download this essential guide to create a sustainable, high-touch service model that fosters growth and client loyalty.
More than half of the world currently uses social media (62.3%). 5.04 billion people around the world now use social media, with 266 million new users coming online within the last year.What’s more: The average daily time spent using social media is 2h 23m! How can financial firms leverage social media for branding, client acquisition, business development and marketing? Which social media is best for financial firms? Linkedin or Facebook? What is the best social media content strategy for financial firms, especially with so much compliance and regulations?
Discover how a leadership development program tailored for RIAs and financial firms can transform your team’s operational efficiency, sales strategies, and client relationships. Select Advisors Institute offers personalized coaching and real-world applications that prepare financial leaders to drive firm-wide success in today’s competitive market.
Transform your financial firm’s performance with a fractional CMO. Amy Parvaneh delivers customized marketing strategies, branding, and coaching for all types of financial firms, including wealth management, private equity, and asset management. Whether you’re looking to enhance your marketing efforts, address growth gaps, or refine your brand, Amy’s expert solutions are designed for growth!
Discover how financial advisors can master organic social media strategies to grow their practice without paid ads. From authentic storytelling on Instagram to thought leadership on LinkedIn, learn how to engage your audience, build trust, and generate leads through genuine interactions. Explore platform-specific tips and content ideas to boost your online presence and leads
Looking to elevate your financial brand's online presence and drive sustainable growth? Look no further than the top branding firm in the US. With tailored marketing solutions that engage potential clients, enhance brand recognition, and drive sales, financial firms can maximize their marketing budget and drive significant returns on investment. From inclusive digital platforms that comply with essential standards to compelling brand identities that engage customers authentically, partnering with a top branding firm, such as the Select Advisors Institute, can position financial firms for long-term success.
Are you too busy to grow your practice, get more referrals from clients, improve your career or find a job that you’re passionate about? If so, read this blog to get inspired for change. This is what we discuss in our sales training for financial advisors sessions.
Are you finding that your marketing and sales efforts are falling short of expectations, leaving you frustrated or surrounded by excuses? It's time to break free from the mundane routine and discover a more intentional approach to your growth efforts. This article outlines how, by first understanding the difference between a marketing strategy and a marketing plan.
What are the advantages of an outsourced CMO (chief marketing officer) for branding and social media content for financial, legal, accounting firms? What are the pros and cons? Can an outsourced CMO bring in new clients to the firm? How much does a fractional or outsourced CMO cost? What’s the going rate salary for a financial services CMO? Contact us to learn all of these?
Learn how financial advisors can identify money in motion by tracking key life events like retirement, inheritance, and corporate changes. Discover strategies for prospecting during financial transitions and improving client acquisition through proactive techniques. Explore practical tips for spotting money in motion opportunities to connect with HNWh individuals when they need financial advice.
In this article, we discuss the importance of leveraging social media as a financial advisor, highlighting the potential for reaching a vast client base and acquiring new clients through social media platforms. It also provides tips for creating impactful social media content, such as using polls, sharing quotes, storytelling, utilizing visual content, and engaging with live streams. The key point of defining a niche, maintaining an active social media presence, and considering outsourcing social media management is also stressed.
One of the critical components of a top sales training program for RIAs and wealth managers is being able to find money in motion and source HNW prospects. Other components include the experience of the coach working with your target audience, the connection and respect you feel for the coach, and their own approach to selling their program. If you are satisfied with all those components, you will be very happy with the sales training program.
Whether you're looking for a sales trainer to help you close more opportunities, generate leads, brand or rebrand your firm, or get in front of more leads in a digital way, Amy Parvaneh can be your go-to coach and trainer to establish and grow your wealth management business.
Customer service satisfaction is at a two-decade low, creating an opportunity for financial firms to stand out by enhancing client support. Firms can elevate their offerings by outsourcing to specialized services like Select Advisors. By providing concierge solutions such as due diligence, privacy management, and administrative services, you can stand out from the competition, provide more value for the fees you are charging, and truly be that "one stop shop" for your clients.
More than half of the world currently uses social media (62.3%). 5.04 billion people around the world now use social media, with 266 million new users coming online within the last year.What’s more: The average daily time spent using social media is 2h 23m! So how can financial advisors and financial planners maximize their social media marketing strategy so they can better engage with their clients and find new prospects? This article goes into some strategies and methods!
Who is the top financial services marketing company and what do they do for financial services? In this article we discuss what a top financial services marketing company, which we believe is Select Advisors Institute, should be able to do for its clients. It includes branding, website design, content writing for financial firms, video production, social media strategies and a lot more!
Marketing automation is a game-changer for financial advisors. By streamlining processes, automating tasks, and delivering personalized messages, it helps attract and retain clients effectively. Learn how to automate your marketing in this article!
Business coaching for financial advisors and wealth management firms offers benefits such as business plan development, time efficiency, growth facilitation, regulatory guidance, process implementation, and marketing strategy refinement. Tailored coaching programs focus on business analysis, custom solutions, proven strategies, experienced coaches, and ongoing support to ensure progress and goal achievement.
What is the difference between mass affluent and ultra high net worth when it comes to investor marketing? Knowing that, and being able to segment your strategy, can make a real difference in the results of your marketing efforts. Learn how we at Select Advisors think about the two.
Since 2014, Select Advisors Institute, under the leadership of Amy Parvaneh, has successfully helped propel the marketing of nearly 1,000 wealth management firms and teams. We've worked on branding, sales training, website design, Public Relations, SEO and social media. Reach out today!
There’s not a one-size-fits all type and style of sales training for financial advisors. Explore our five top financial advisor sales training programs designed to enhance sales skills and client acquisition. Learn about the benefits of sales training, program offerings, format considerations, and how to choose the right program based on individual needs and goals. Gain insights on methods for growing assets under management and tips for expanding advisory business
Private equity firms are making significant moves in the wealth management industry, seizing the opportunity to consolidate the fragmented RIA sector. With potential assets of nearly $3.7 trillion over the next decade, private equity's interest in RIAs is at an all-time high, driven by high growth rates and steady recurring revenue. As private equity injects capital, operational expertise, and strategic guidance, wealth management firms are well-positioned to navigate evolving market dynamics and deliver enhanced value to clients. The convergence of private equity and wealth management heralds a new era of consolidation, innovation, and growth in the financial advisory space.
By adopting these ten lead generation strategies, financial advisors can effectively expand their client base, build stronger relationships, and achieve sustained business growth. Whether through organic marketing, strategic partnerships, or personalized engagement, these approaches offer a comprehensive framework for success in the financial services industry.
Explore the evolving landscape of wealth management compensation with insights into structures, trends, and best practices. Learn how firms are aligning advisor incentives with client outcomes through hybrid models, equity-based compensation, and tailored strategies to attract and retain top talent. Discover the importance of benchmarking, client-centric approaches, and integrating sales
Have you thought of building out your own wealth management firm based on your terms and how you like to manage client experience? Reach out to Select Advisors to help you manage this entire process, from operations to marketing.
Explore a career in wealth management with our comprehensive guide. Learn about the roles, salary expectations, educational requirements, and career progression in wealth management. Discover the benefits of becoming a wealth manager, including work-life balance and high earning potential. Get insights on RIA compensation models and the future of wealth management careers. Ideal for those passionate about financial advice, investment decisions, and client portfolio growth.
Enhance your financial firm's marketing strategy with expert guidance from Select Advisors Institute. We specialize in helping wealth managers, RIAs, and financial professionals boost growth, increase client engagement, and strengthen brand presence through tailored marketing solutions. From social media strategies to comprehensive branding, our services are designed to transform your firm's approach to attracting and retaining high-net-worth clients.